Cancellation Policy

Right of cancellation for consumers 

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

 

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.


The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, take possession of the goods.


To exercise your right to cancel, you must inform us, AT Zweirad GmbH, Zur Steinkuhle 2, 48341 Altenberge, Germany, email: onlineberatung@velo-de-ville.com, y means of a unequivocal declaration (e.g. a letter sent by post or email) of your decision to cancel this contract. For this purpose, you can use the attached cancellation form, which however is not mandatory. You can also complete and submit the cancellation form or any other unequivocal declaration electronically on our website (insert internet address). If you make use of this option, we will send you a confirmation of receipt of such cancellation without undue delay (e.g. by email).
 
To comply with the cancellation period, it is sufficient that you notify us before the expiry of the cancellation period that you are exercising your cancellation right.

 

Consequences of the cancellation

If you cancel this contract, we shall refund you all payments we have received from you, including delivery costs (with the exception of additional costs that may arise if you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the date on which we received the notification of your cancellation of this contract. For the refund, we shall use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees for the refund. We have the right to withhold the refund until we have received the returned goods or until you have furnished proof that you have returned the goods, whichever date is earlier.


You must return or hand over the goods to us or to (please insert here, if applicable, the name and address of the person authorised by you to receive the goods) without undue delay and in any case no later than within fourteen days from the date on which you notified us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.
You must pay for any loss in value of the goods only if such loss in value is due to the goods having been handled in a manner not required for checking the quality, properties and functioning of the goods.

Sample cancellation form

If you wish to revoke the contract, please fill in this form and return it

  • To AT Zweirad GmbH, Zur Steinkuhle 2, 48341 Altenberge, fax number: 02505-9305-30, e-mail address: info@at-zweirad.de :
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)
  • the provision of the following service (*)
  • Ordered on (*)/ received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of consumer(s) (only in case of paper communication)
  • Date

(*) Delete where inapplicable.